Call Booking Policy

1. The calls

Every call is a personal, one-to-one video call with Kishan Makani, the founder of Makani Tech. You need a Makani Tech account to book, and the invite, video link and agenda are sent to the email on that account.

2. Booking

• A free call is confirmed straight away.
• A paid call is confirmed once payment is received. Until then the slot shows as waiting for confirmation.
• Please book only when you have a specific question, problem or goal, and answer the booking questions so we can prepare.

3. Rescheduling by you

• Reschedule from your dashboard (Dashboard → My calls), not by email.
• You can reschedule each booking up to 3 times, for free and paid calls alike.
• Changes close 12 hours before the call. After that, contact support and we will help where we can.
• If you join more than 10 minutes late, we may move the call to a new time, which uses one of your 3 reschedules.

4. Cancelling by you

• You can cancel from your dashboard until 12 hours before the call.
• Free calls: cancel any time before that, and book again whenever you like.
• Paid calls are not refunded when you cancel. Reschedule instead to keep the value of what you paid.
• If you miss a call without cancelling, it counts as taken place.

5. If we need to move or cancel a call

Because every call is with the founder personally, an emergency, illness, travel or another personal reason may occasionally mean we have to postpone. When that happens:

• We tell you by email as early as we can, with the reason, and your dashboard shows the change.
• We reschedule to a time that suits you. There is no limit on how often we may need to move a call, and our changes never use your 3 reschedules.
• If we cancel a paid call, you choose: a new time at no cost, or a full refund.

6. On the call

• We start on time and end on time, following the agenda in your invite.
• Advice on a call is general guidance for your situation, not a full implementation. Building or deeper audits are agreed separately.

7. Questions

Use Dashboard → Support, or email [email protected]. Refunds for paid calls follow our Refund and Cancellation Policy.