1. Before work starts
Requesting a plan on the website is free and does not commit you to anything. If you have paid and cancel in writing before work starts, we refund the full amount.
2. After work has started
- You can cancel at any time by email.
- We charge for work completed up to the cancellation, based on the milestones in your proposal, and refund the rest of what you paid.
- Everything completed up to that point is handed over to you.
3. What is not refundable
- Audits and consultations that have already taken place.
- Paid calls (the discovery audit and 1:1 mentorship) that you cancel. You can reschedule them instead, as set out in the Call Booking Policy.
- Milestones you have approved.
- Third-party costs paid on your behalf, such as software subscriptions, AI usage or messaging fees.
4. If we cancel
If we cannot complete the work, we refund everything paid for work not yet delivered and hand over what is complete.
If we cancel a paid call, you choose: a new time at no cost, or a full refund.
5. How refunds are paid
Refunds go back to the original payment method within 7 to 10 working days of being approved. To request a refund or cancel, email [email protected] with your name and invoice number.